Take advantage of dedicated live chat support with knowledgeable agents for prompt assistance, ensuring your satisfaction.
Get Support NowGo to profile > Security and scan the QR code with Google Authenticator or Authy.
Ensure your documents are clear, valid, and match your account info. Then resubmit.
Go to your dashboard > Profile > KYC Verification. Submit your ID, selfie, and proof of address. Our team usually reviews within 24–48 hours.
First, make sure you selected the correct network and used the correct wallet address when making your deposit. If either is incorrect, the funds may be lost or delayed.
If the information is correct and your deposit still hasn’t appeared, please use our Check Deposit tool:
1- Select the coin
2- Choose the network
3- Enter the transaction hash (TxID)
4- Click Submit
If your deposit is pending, it will show in your account shortly. Blockchain congestion or confirmation delays can cause deposits to take extra time — please be patient.
If you still don’t see your funds after checking, please contact our support team by opening a ticket at https://snipeex.support/create/ticket.
SnipeEX applies a fixed trading fee of 0.1% for both maker and taker orders across all listed tokens.
To list your coin on SnipeEX, visit https://snipeex.support/create/ticket, select “Coin Listing” as the ticket category, and complete the form with accurate project details.
Our listing team will review your request and contact you shortly.
Alternatively, you can reach us directly at listing@snipeex.com.
Visit the signup page, enter your email and password, and follow the verification instructions sent to your email.
2. Do I need to complete KYC to trade?
Yes. KYC verification is required to access full trading, deposits, and withdrawals. This ensures compliance with global regulations.
3. What cryptocurrencies can I trade on SnipeEX?
You can trade top-tier assets like BTC, ETH, USDT, and supported tokens. New listings are announced regularly on our platform.
4. How long do deposits and withdrawals take?
Crypto deposits are usually processed within a few minutes depending on network speed. Withdrawals may take up to 30 minutes or more, depending on blockchain confirmation and security checks.
5. What are the trading fees on SnipeEX?
Our standard trading fees are competitive and vary based on your 30-day volume and tier. Full fee details are available on our Fees page.
6. My withdrawal is stuck — what should I do?
Please check if the withdrawal requires email or 2FA confirmation. If it’s pending for over 1 hour, contact support with your transaction ID.
7. How can I list a new token on SnipeEX?
Project owners can apply via our Token Listing page. Listings are reviewed based on security, liquidity, and community interest.
8. Does SnipeEX offer a mobile app?
Yes. You can download the official SnipeEX app from the App Store or Google Play to trade and manage your wallet on the go.
9. What security measures does SnipeEX use?
We use multi-layered security including 2FA, cold storage, encrypted wallets, and IP restrictions for sensitive actions.
10. How can I contact support?
Visit https://snipeex.support and submit a ticket. Our support team is available 6 days a week from 10:00 AM to 8:00 PM (GMT+4).
Welcome to SnipeEx Support — where resolving your concerns is fast, secure, and seamless. Open support tickets effortlessly for trading issues, wallet questions, KYC inquiries, and more. Our advanced ticket system ensures accurate category selection, faster response times, and a fully customized experience tailored to crypto users. Let our expert agents help you every step of the way.
Come say hello at our office HQ
Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, St. Vincent and the Grenadines.
